Zain met as at the car as we arrived, he listened to our specific needs and was able to find us a car that exactly met our needs. We were very pleased
- Rocky & Heidi
"Kind, Gracious Employees"
To: Mr. Greg Miller,
I wanted to write to let you know what superior service I receive each time I visit your "Used Car Supermarket" and the service center across the street.
I have purchased four vehicles thus far from the "Supermarket". I have received the "red carpet" treatment on my Chevrolet Malibu car purchased within two weeks from Brandon Rees, Mike Gore and Ryan Orr. I have been treated so well from these fine gentleman and friends for they truly have become friends to me! They bend over backwards to give me the very best deals and financing possible.
As I have needed repairs completed across the street, I have been greeted so warmly and received superior service from Rick Stubbs, Riley Nichols, and Todd Markin. What caring gentleman these fine men are! The bays can be so crowded but I was greeted and taken care of promptly. I was amazed at how quickly the bays emptied in remarkable time. The service is commendable!
Now, the heart of the dealership is your sweetheart, Diane Smith. A receptionist should give all customers, whether on the phone or in person, the "warm fuzzies" and make each and every customer feel like Kings or Queens and she does this superbly. She is another Friend!
Where do you find your excellent employees? You must hand pick them and "dip them in chocolate" to keep them so sweet!
Thank you doesn't seem adequate enough for the beautiful experiences I receive from these kind, gracious employees! I just want to show my gratitude in recognizing these exemplary employees. I'm a thankful customer.
Mary Eileen Anderton
"Professionalism and kindness"
I was very impressed by Harrison's desire to please, his professionalism and kindness. He went above and beyond by going in to talk his managers, haggling and otherwise getting the car I wanted. I wouldn't have been able to have the vehicle I was looking for if it weren't for him. Thank you so much!
"Really Good Offer"
We stopped by 1 day before we bought the car and looked around. We were stopped by a salesman, he was polite and sure of his vehicles. He worked with us and made us a really good offer on a nice car. His professionalism alone was the reason we returned to The Larry H. Miller Used Car Supermarket. Thanks Mike.
It's as if all the men in awesome shirts were angels of light & justice, waiting to give me a deal on a car that was designed only for me. It was an awesome experience! Nay, Jeff was AWESOME!
"Patient and Accommodating"
Jeff was very patient and accommodating to fit me in even though I didn't have a scheduled appointment. It was very nice that I wasn't shown any vehicles out of my price range. Jeff was very helpful in finding me the best option for my needs and price. Overall my experience was excellent. I will refer people to come find a car that fits their needs with great customer service. I will definitely buy here again
"Honest and Amicable"
I have been car shopping for over a month and dealt with many dealerships. I am overly impressed with the Internet Chat and the manner which I was taken car of. Faith the web greeter was great! Jordan is the most honest and amicable salesman I've met. Thank you to Travis for taking the time to talk to me on the phone - and Doug for the follow up.
"Buyer For Life"
To Whom It May Concern:
I just wanted to write this letter and let you know how great it was to work with Larry H. Miller Used Car. In Oct. I came in to get a new car because the one I had was just to much for me. I ended up working with Brandon Rees, who was simply fantastic. Very knowledgeable about the cars and knew exactly what I wanted when a simple 5 minute explanation. I purchased a Volvo S40 and was very pleased with the car. In Dec. the timing belt decided to break on me which ruined the entire engine, it was out of the 30 days they gave me the Larry H. Miller was responsible for it.
So I had a broken down car and not enough money to fix it. I gave Larry H. Miller a call to see if there was something that they can do. I ended up speaking to Travis Johnson who was awesome, I explained to him what happened and he was very sympathetic and was driven to get it fix. Ultimately Travis Johnson and Larry H. Miller replaced the engine no charge to me. I would just like to say thank you so much for everything you guys have done, you made the process very easy and simple. I know you didn't have to do anything but you did and that will make me a Larry H. Miller car dealership buyer for life. Thank you Travis Johnson and Larry H. Miller Used Car.
I am a return customer with your sales rep Chris Swank. My first experience was NOT the best at NO fault what so ever of Chris. He is the ONLY reason I am sitting here in this chair! He is a great rep and very concerned with customer service. Please call any time to hear about the 2nd experience. It has been great. This will be my 1st stop next time. Thank you and most of all you made my wife happy.
I wanted to let you know what a great job Mike Gore did, I traded my BMW in, the sales person got me into a Ford Explorer. I love it! It took a little bit of time for me to get financed, Wellsfargo was being a pest. I just got out of the hospital getting a pace maker and defibulator and not feeling well. I explained to Mike my situation l, he took it upon himself to pay the BMW off for me to get Wellsfargo off my back. I could now concentrate on getting my new loan. It all worked out! I would like you to know what a great job Mike Gore did as well as your finance team. All is well and love my Explorer!
"Open and Honest"
Andrew was very open and honest and I felt he was making sure we understood everything. He was pleasant to be around and we felt completely comfortable with him.
"Made In America"
I had a fabulous experience with Dustin. He made me feel like I was the only customer on the planet. He listened to my concerns, entertained my whims, and was very knowledgeable and efficient. We accomplished a ton in a short amount of time, yet I never felt like he was in a hurry. My sister referred him to me, and I in turn will refer him to others. He was fun and professional. Kudos for helping to make that a good experience. AND I LOVE MY CAR! He will appreciate the fact that as soon as I drove out of the parking lot the song "Made in America" came on 93.3. I laughed all the way through it. (Where's my CD, by the way?!)
"We will be back!"
Harrison was great! He helped me find exactly what I was looking for. My dad was very impressed and I'm Positive we will be back for future cars!!
"Thanks for doing your best"
Just a note of thankfulness for your kindness and helpful attitude this afternoon. As you could tell I was not a happy camper when I came into your office. Thanks for not reacting to my bad attitude. Your professional and kind attitude was most appreciated. When I found out that the terms were not what I thought them to be, you listened and responded in a most caring way. You took a bad situation and turned it into a most enjoyable experience. You went the extra mile to find a lender that fit my needs. You could have just said take it or leave it, but you found a way to make it happen most satisfactorily.
I am very pleased that I found you helpfulness and caring abilities. I am most grateful for what you were able to accomplish for me and insure that I was a happy customer.
Thanks for doing your best!!!!! DAVE BLAKE
We really liked Judd. He was very accommodating. We would request him when car shooing again.
"Thank the TEAM!"
Staci Patch is the best finance MGR I've ever encountered. I Thank the whole Used Car Supermarket TEAM. I will 100% Refer all Friends and Family to Staci Patch and her Sales Team.
"I would refer my friends and family"
Having not purchased a car for a very long time I was totally unprepared for the process and the amount of time it took. It would have been nice to have more of an idea of how long it would take. John Humphrey's was great at reading and acting on our needs and helping us through the process but I really didn't have an understanding of what was required. I would purchase a car from him again anytime and would refer my friends and family to him for assistance in purchasing a car.
"Quick and Painless"
I have never had a great experience buying a new car, Matt made it quick and painless . We knew what to expect when we got there and everything went smooth. I want to thank Matt for being patient with me while I was being picky,and dealing with my hyper kids.
I was very impressed when dealing with AJ and Chris. they were not pushy but they were assertive which was nice. We were dealing with other used car places and the salesmen were absoluetly unbearable. Thank you for your awesome customer service!
"Genuine & Dedicated"
I really enjoyed meeting Dustin and Doug. They were/are very genuine and dedicated to their customers. I found it very easy to talk to both of them and the PT Cruiser is going to work out very well for me & my family!
"Much Better Experience!"
This was a much better experience than D. Dahle. Thanks Chad!
Daniel was the best Sales Rep we have ever had, Thanks Daniel!
Great Service, I didn't even get ion the lot and a great salesman was standing with a smile ready to drive me and my family all over to get what we were looking for. Thank you!
"Tailored to my needs"
Doug took my intial phone call and was very professional and optimistic. He offered me several options and was able to tailor my purchase to my immediate needs. Thanks Doug!
Service was awesome! The Salesman Doug Webb and Mike Rivera were wonderful. I will definetly refer people to buy here. - Charlyn
I do sales for a living and really enjoyed my experience. I took notes to further my sales! - Austin
Charlyn & Austin
Mickey was awesome with selling us our car. He was very enthusiastic about the entire process.
"Give em a raise!"
I enjoyed my experience. Give em a raise!
"Steve was great to work with"
I have never had a good experience with buying a vehicle in the past; however, I recently purchased a 2010 Dodge Avenger from your dealership and I want to say THANK YOU! The salesman, Steve, was great to work with. He didn't pressure me at all and let me take my time in regards to deciding if I wanted to purchase the car or not. The deal that I received was wonderful! I also would like to say that Marty went above and beyond in helping me and he should be rewarded for his kindness. I have and will continue to recommend your dealership to all I know and meet. Thank you again!!!
I have purchased two vehicles from your dealership in the past. I was forwarded a voicemail by e-mail from a friend who had also received it. When I first heard the voicemail I could not believe that I was hearing this from Tom, he had sold me my cars. I visited your website to mention that I would not be back to your dealership, I thought that Management was backing up his actions. In my opinion, to see how quickly your dealership acted to discipline Tom and then to post a public apology shows me that this is not how buisness is done at your store. Thank you for not hiding behind this and for taking accountability for Tom. I will continue to buy from Larry Miller.
Dear Travis Johnson -
I am writing to tell you how thankful I am for your help in getting my truck! When I wrecked I was told that my chance of a driving a truck again was low and I should consider just driving a car. I told my therapists and nurses that I would make the goal to be behind the wheel of a truck again! It it were not for your contribution and willingness to help I don't know if this would have been possible. Because of you and your company I did accomplish this goal! My dad told me you were the one to find me the truck and I am so thankful you took the time to do that for me and your company covered the costs. You guys have not helped me accomplish one goal but also made me overcome a stepping stone towards my recovery. Everytime I get in that truck I am reminded of how lucky I am to have people like you to help people in situations like mine. I truly appreciate all you and your company have done for me. Thanks again!
"Thank you, Thank you!"
Thank you so much for your help with this process. I really feel that I have been treated very well, not taken advantage of due to the position that I am in at this time. You and Jeremy have made me feel very comfortable in what could have been a very uncomfortable situation, you both did a great job.
"Easy, fast, and not intimidating"
I just wanted to thank you for helping me last night with trading in my Dodge Stratus and getting me into the Jeep Liberty. The whole process was so easy, fast and not intimidating at all like I had expected it to be and I appreciate your kindness & for staying late in order to help me.
My two sons like the Jeep also & had the dogs in the very back last nite to make sure they fit and they do just fine.
Thank You again,
"An Incredibly Good Experience!"
We would like to thank Larry H. Miller Used Car Supermarket, and in particular, Travis Johnson, with whom we have had an incredibly good experience! They helped us out with a very complicated and serious issue with a car we bought from them last year. (Too complicated to tell the whole story here) They did not HAVE to help us with this problem, but Travis, who is the General Manager, made it clear from the very beginning that customer satisfaction is a serious matter for them. He assured us that they would do whatever they could to make sure we felt like we'd had a good experience buying a car from them. Travis really went out of his way to help us with this difficult situation and we are grateful to him. We highly recommend Larry H. Miller Used Car Supermarket. Steve and Jackie Freestone
Steve and Jackie Freestone
"My first MAJOR purchase"
Recently I purchased a vehicle from Larry H. Miller's Used Car Supermarket and I wanted to let you know how much I appreciated your help and support.
My Salesmen were Kenny and Doug. They were helpful and suppurtive with me. As a young woman with this as my first MAJOR purchase I was very nervous about such a big decision. They were patient with me while I contacted my parents and discussed the situation with them.
When it came time to clean out my old car they were helpful and brought the new car to me so that I did not have to move things so far. They helped put my temporary permit in place and made sure that I was comfortable during the process. They did a great job and I would like to acknowledge them
My Experience I recently purchased a Vehicle last week at your Dealership. First off I was looking for a different dealership where one of my friends who is also a Salesman worked at but I was unable to find him but one of your salesman Steve greeted me before I even got out of my car which I was inpressed by and is the reason why I even parked and got out of my car and gave your Dealership a shot. He was very upfront, honest and very patient with me. He was doing everything he could to help me get into the car I wanted. We got the payments to work and I signed that night. It seemed so simple. Then I went in to sign with Wendy and she informed me my payments would go up due to warranty issues. I wasn't happy but I was ok with it. I then had to go back to sign with Kuan yesterday to finalize the Finance. He then gave me bad news that my payments will once again go up which I absolutely was not happy about. I wanted to get up and leave with my old car. However, Kuan was so patient and very professional despite my frustration. He helped me and to me whether or not its true went out of his way to help get my payments back down. We got the papers signed. I am very impressed with your employees and thier knowledge and willingness to help Make A Customer Happy. I am happy with the car and now that its all said and done I love it even more. Thanks for turning my Day form bad to great!
"One Stop Shopping"
Without question. this is the absolute best used car dealership out there!! I have had the opportunity to buy six vehicles from you guys, and have never had a negative experience. your store truly is "One Stop Shopping." I know if you don't have what I'm looking for on your lot you will do what ever it takes to find it. I have never seen a sales team work so hard for there customers. I have never felt pressured into anything from the salesmen, sales manager, or even the finance manager. Quick thanks to Travis, Justin Nielsen, Justin Prebe, Ephraim, Chad, tom, Vern, Jared, and Doug.keep up the good work guys. hope to see you all again soon.
"Works around my schedule"
I bought a 2004 Volkswagen Passat from Justin Prebe and he worked around my schedule so well and was even willing to come to my sister's house so I could sign papers on sunday since i bought the car from Vegas. Justin is the bomb and has taken good care of my whole family. We love you Justin.
Nicole Hardy Cook
"Always taken care of us"
I have always liked you guys and have helped my daughters buy cars from you and also bought a 05 Chevy Aveo and have always delt with Justin Prebe and he has always taken care of us.
"Quality and Service..."
It's great when you walk in the door of the showroom and people greet you by name. I guess 10 cars in 3 years is good salesmanship. LHM is just a name, it is the quality of service that brings our family back. I have also sent friends that have felt the same way.
Today Doug went out of his way to see that Jessica got the car she had her heart set on. We had decided on the Sentra only to find out that another salesman had sold it. Doug not only found her another one, identical but a better deal.
It is that kind of service and dedication that brings us back and we would recommend Doug Webb to everyone.
"I'm LUV'N my new ride!!!"
I'm LUV'N my new ride!!! AND I didn't kill myself on the way out of the city!! Thanks for everything Doug.
"Great to Work With"
I purchased a used car from your dealership last week, and just would like to give Kudos. I contacted the 1-800-startover program and was instantly contacted by Doug, who ultimately referred me to Jonathan Van Wagoner. Jonathan was Great to work with, and made it all seem too easy. I Love the car I purchased and would recommend your dealership to anyone. I had a Tough situation and Jonathan worked til it all came together for me.
"I will recommend"
I want to thank your entire staff for selling me a '09 Tahoe on Saturday. My Salesmen were John and Doug and they were amazing. I will recommend your sealership to everyone I know. They made the process very painless and enjoyable for me. I look forward to doing more business with you in the future
"Went Out Of Their Way"
John and Chris were great! They went out of their way to find a vehicle for me!!! Excellent staff, thanks for the hard work and excellent service.